Infosec News
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NOCIX Datacenter Outage
NOCIX is currently experiencing an ongoing service-impacting outage that started overnight. The outage appears to be affecting customer-hosted servers, and some customers are also reporting issues accessing the NOCIX customer portal. At this time, I have not found an official NOCIX incident report or public postmortem confirming the root cause, so the cause should be treated as unconfirmed.
NOCIX is a budget hosting provider based in Kansas City / North Kansas City, Missouri. The company was formerly known as DataShack and offers low-cost VPS hosting, dedicated servers, custom dedicated servers, gaming servers, and colocation-style services. NOCIX states that its dedicated servers are hosted in its Kansas City, Missouri data center, and that it operates from its own private data center in North Kansas City.
The immediate customer impact is loss of availability. Dedicated servers may be unreachable, hosted websites and services may be offline, and customers may be unable to access provider-side management through the portal. If the portal is unavailable, customers may also have limited ability to open tickets, request reboots, view billing, or use remote management features.
There are also active Reddit discussions from NOCIX customers reporting outages and sharing replies they say they have received from NOCIX support. These posts are useful for tracking customer impact and provider communication, but they should not be treated as confirmed root-cause information. Until NOCIX publishes an official incident notice, the safest technical summary is that a provider-side outage is affecting some NOCIX-hosted customer services and management access.
After services recover, customers should verify system health, review logs, check for unclean shutdowns or storage errors, confirm backups, and contact NOCIX support if servers remain offline. NOCIX’s Terms of Service mention prorated account credits for unplanned service disruptions, but customers must request credit through support.
Sources:
- NOCIX Contact: https://www.nocix.net/contact-us/
- Misaka Status (Uses Nocix hosting): https://misaka.fail/
- Reddit customer reports: https://www.reddit.com/search/?q=NOCIX outage
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